FAQ about massage

Health Fund Rebates are available if you have massage included in your health fund plan. We have HICAPS for on the spot claims.

Gift Vouchers

Your voucher(s) will be emailed to the recipient or yourself within 24 hours of receiving payment. Please go to the products page to order these vouchers. You can either purchase these through the Clinic or online.  If purchasing online, please indicate if you would like the voucher posted to yourself or the recipient, their name and any message you would like to give them.

what is massage – the origins of the word
The word “massage” has many different ancient roots, from the French massage is “friction of kneading,” or from Arabic massa meaning “to touch, feel or handle” or from Latin massa meaning “mass, dough”. In distinction the ancient Greek word for massage was anatripsis, and the Latin was friction. An older etymology may even have been the Hebrew me-sakj “to anoint with oil”.

Your massage will be conducted in a way that is fitting and professional. Your massage treatment will be preceded by taking a medical history.
A case history assists the therapist in making their assessment and planning your treatment. It highlights any crucial conditions that may need to be paid special attention. The massage therapist’s main role is accurate assessment leading to the most appropriate form of massage treatment. In some cases, your therapist may suggest that you need the assistance of other qualified healthcare professionals. your options will always be discussed with you so you have a clear understanding of what we are trying to achieve for your health. It is important that you feel confident in your therapist’s ability and professionalism.

During a standard 60 minute session time will be taken at the beginning and end of the session to complete your assessment and give you aftercare advice. This means your time on the table will be approximately 45 minutes of the hour.

therapeutic massage assessment and treatment is confidential

You will be asked for some personal details during your assessment. These questions are for the purpose of assessment and recommending preventative treatment – crucial for effective therapeutic massage. For example, sitting at a computer eight hours a day will affect many parts of the neck, shoulders and spine.
You are not required to provide any information you do not feel comfortable giving, however, understand that it may prevent accurate assessment.
Your case history is confidential and nobody except the therapist has access to it, and those you have agreed to be referred to if a need arises.
your privacy and personal security rights are be protected
The massage is conducted in a secure and private treatment room where you have the ability to undress and dress in private. The therapist is not present at this stage and you will be asked to lie on the table and cover yourself with the appropriate cover. It is normal practice for underwear to be worn. During the massage sheets, towels or a doona are be used to cover any part of the body not directly receiving treatment.
If you are uncomfortable or unsure at any stage of the massage, be sure to tell your therapist. You have the right to ask the therapist to stop any treatment immediately and decide whether you want to continue with the massage.
your comfort and confidence is the top priority
Therapeutic massage is most successful when you feel one hundred percent comfortable and confident. It can take several visits to a therapist to build a rapport where the client is comfortable.
Clients may have many expectations of what will be the outcome of each massage treatment. It is important that you communicate these to the therapist.
If you experience pain, headache or bruising after your treatment this can be a normal post-treatment outcome. Always check with the therapist if you are not sure of types of outcomes you could receive from the specific therapeutic massage you are to receive.